Our policies

Book online or by phone. A card may be asked to hold a table, and the booking page says so before you confirm.

Please let us know a day ahead if you need to move or cancel, so someone else can have the table. If you are running late, call us; a late start may mean a shorter session.

If you miss a booking without telling us, we may ask for a card to hold your next one. Call as early as you can and we will find another time.

The scrub, massage and sauna rooms are for ages 18 and over. Children can't wait in the rooms; a companion is welcome to wait at the front desk.

A scrub needs no patch test. If you have sensitive skin or an allergy, tell us when you book, and we will check the clay mask or any product add-on with you first.

Tell your attendant during the session, or the front desk before you leave, and we will adjust the pressure or the area. If something is still wrong afterward, write to us within a week and we will make it right.

Tips are welcome and never expected. They go to the person who looked after you.

The sauna rooms are for ages 18 and over. Wear the plain top and shorts from the front desk, and take a towel to sit on. If you are pregnant, have a heart condition, or have been told to take care with heat, ask your doctor first. Leave a room if you feel dizzy or unwell.

Phones stay in your locker or on silent at the front desk. They are not used in the rooms, the scrub room or the lounge, and photos are not taken anywhere past the entrance.

For a massage, you undress to your comfort and stay covered by a sheet, and only the area being worked on is uncovered. For the scrub, you wear the disposable underwear we give you, or a swimsuit.